Refunds, cancellation, and delivery
Canceling a renewal and requesting a refund are separate actions. Check your order and choose the next step below.
Payment and delivery
Access appears in My library after Stripe confirms payment. If the return page says processing, check again or refresh later. Do not pay twice.
Canceling a renewal
Open Manage billing in My library to cancel future monthly or yearly renewals. Access stays available through the paid period. Cancellation does not automatically refund previous payments.
Raising a refund issue
For duplicate charges, failed delivery, or material misdescription, include your order reference, receipt, and a description. The support email is not configured and paid purchases are not open. You can still preview examples and try free skills.
How requests are handled
We review each request against the order, product description, and delivery record, subject to applicable requirements. We reply with the outcome and refund details for that order.
Access after a refund
A successful full refund revokes the associated future download entitlement. Downloaded packages remain subject to their included license. Contact support if access appears incorrect.
Individual purchases and membership
An individual purchase gives access to that package and available updates. An active membership includes every published premium skill. Lifetime access depends on continued operation of this service.